Support

Frequently Asked Questions

Answers to the questions we hear most often about Pumagma, how it works, and what you can expect when you get started.

What does Pumagma actually do?

Pumagma uses AI-driven data analysis to help individuals and businesses evaluate investment options with a risk-aware, passive approach. We surface insights and structured recommendations; the decisions and any resulting actions remain entirely with you.

Who is Pumagma designed for?

Our platform is built for both individual users looking for a more informed, hands-off way to approach investing, and businesses that want data-backed support for portfolio-level decisions. No specialist technical background is required to use it.

Do I need investing experience to use the platform?

No. Pumagma is designed to present analysis and options in a clear, accessible way. That said, we recommend taking time to read the explanations behind any recommendation before acting on it, regardless of your experience level.

Is Pumagma a substitute for professional financial advice?

No. Pumagma provides data analysis and decision-support tools, not personalised financial, legal, or tax advice. We encourage you to consult a qualified professional before making significant financial decisions.

How does the AI generate its analysis?

The platform processes available market and account data through a set of automated models to identify patterns and risk factors, then presents the findings in a structured, readable format. We aim for transparency in how each output is derived rather than presenting a "black box" result.

Can Pumagma guarantee investment returns?

No. All investing carries risk, and past performance or model output is never a guarantee of future results. Pumagma is built to support more informed decision-making, not to promise specific outcomes.

How is my data handled?

We collect only the data needed to provide our analysis and support features. For details on what is collected, how it's used, and your rights, please see our Privacy Policy.

Is my account and financial information secure?

We apply reasonable technical and organisational safeguards to protect the information you share with us. If you have specific security questions, our team is happy to discuss them via the contact page.

What does "passive" mean in the context of Pumagma?

We use "passive" to describe a lower-touch investment approach: analysis and recommendations are designed to reduce the need for constant manual monitoring, rather than requiring frequent active trading decisions.

How much does Pumagma cost?

Pricing details are available on request through our contact page. We're happy to walk you through the options that best suit your situation.

How do I get started?

You can reach out via our contact page or use the "Get Started" link at the top of the site. A member of our team will follow up to guide you through the next steps.

Who can I contact if I have more questions?

If your question isn't answered here, please visit our Contact page. We're glad to help clarify anything about how Pumagma works or whether it's a good fit for you.